Hold Description

Past Due Balance Hold

You owe KU money. Hold will remain on the account until the amount is paid in full. Blocks initial enrollment. No transcript or diploma issued.

Pay online or at cashier office on appropriate campus:
KUMC: Student Financial Acctg, 120 Support Services Building, 8:00 am, to 4:30 pm, Mon-Fri.
Lawrence: Student Account Services, 23 Strong Hall, 8:10 am to 4:00 pm, Mon-Fri, 9:40 am - 4:00 pm, Thur.

Student Loan Hold KULC

You have a past due amount on your Perkins/HPSL/LDS Loan, or you must complete an Exit Interview. Contact Student Account Services to resolve your hold, 785-864-3322.

Hold may be due to the following circumstances:

  • If a Perkins/HPSL/LDS loan is 90 days past due, a “Past Due” hold is placed on their student account. This hold remains on their account until the past due amount is paid in full. This hold blocks initial enrollment. No transcripts and diplomas issued.
  • When a Perkins/HPSL/LDS borrower graduates, leaves or drops below half-time status, they are required to do an Exit Interview for their loan. Federal Regulations require this. An “Exit Interview” hold is placed on their academic records until this is completed. This hold will remain on the account until the requirements are satisfied. Hold blocks initial enrollment. No transcripts and diplomas issued.
  • Once a Perkins/HPSL/LDS loan has been placed with an outside collection agency, a “Default” hold is placed on their student account. The hold remains on their account until the entire outstanding balance of the loan is paid in full. Hold blocks initial enrollment. No transcripts and diplomas issued.

Student Account Services's Hold

Contact Student Account Services, 785-864-3322. Blocks initial enrollment. No transcripts and diplomas issued.

A Student Account Services hold reflects past non payment status on the student account. Hold will remain on the account until past due amount is paid in full. Must pay by cash, certified funds or credit card online. If payment is by personal paper check or online echeck, the account holder will be required to wait until the payment has cleared the bank (up to 2 weeks) to enroll or secure transcript or a diploma. Hold blocks initial enrollment. No transcript or diplomas issued.

Returned Check

No personal checks accepted. Must pay by cash, certified funds or credit card online.

Refund Hold

Contact Student Account Services, 785-864-3322.  Student will not be refunded due to special circumstances.


Contact Information

KU Student Account Services
1450 Jayhawk Blvd., #23
Lawrence, KS 66045
stu.account@ku.edu
785-864-3322

What would you like to do?

How do I view my bill?

The University of Kansas does not mail paper invoices; instead you’ll be notified by email that a new eBill has been generated.  To obtain your eBill, login to Enroll & Pay then select:  Campus Finances >  View/Print Bill.

What are my payment options?

  • PAY ONLINE through Enroll & Pay with eCheck or credit card (MasterCard, Discover, or American Express)
  • Mail in a personal check, bank draft or money order to the above address.
  • Pay in person with check, money order, or cash to our Cashiers in #23 Strong Hall

How do I sign up for direct deposit?

Sign up through Enroll & Pay at:  Campus Finances > Direct Deposit for Refunds;  OR fill out a Direct Deposit Authorization Form (pdf) and bring it to Student Account Services.

What if I want to appeal a late fee?

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay go to: Campus Finances, then “View 1098-T”.  The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist
  • Sign up for Direct Deposit. This is required. Not signing up for direct deposit will cause your refund to be delayed.
  • Set up parents, guardians, or significant others as delegates. Delegates will have access to designated information in your account. Setting up delegates allows KU to discuss your account with designated individuals.
  • Provide your Social Security number to the Registrar's office for 1098-T reporting. Failure to do so may result in a fee assessed to you by the IRS.
  • Keep your contact information updated in Enroll & Pay. This can be done in the Student Center in the Personal Information section.
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