Why won’t you accept my payment? It says I need to check my routing and account numbers.
KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, you may need to confirm with your bank.