I’m trying to make a payment for my student but it won’t recognize my sign-on info. What do I do?
Recently we changed to a new payment processing vendor called TouchNet. Your student needs to establish delegates for both Enroll & Pay AND also payment delegates within TouchNet. The following link provides instructions for both the student and the payment delegate. It also includes a document with screen shots that might be helpful. http://student-account-services.ku.edu/pay-online
Be sure to log in using the same email address which your student entered for you.